Shipping

Ordering Terms

Please review the following basic terms that govern your use of, and purchase of, products from ONLYNY.COM. Please note that your use of ONLYNY.COM constitutes your agreement to follow and be bound by those terms.


Customer Service

Questions or concerns? Please do not hesitate to contact us at info@onlyny.com and we'll get back to you as soon as possible. Our business hours are Monday-Friday 11am-7pm EST.

Shipping & Delivery Time

Most orders are shipped within 1-2 business days of the order, however in some rare cases (such as sales) please allow 5-7 business days.  Delivery time is based on the shipping method. See below for details.

Domestic (USA)

We currently offer USPS Priority Mail, UPS Ground & 2nd Day shipping with delivery confirmation. Shipping prices are calculated using USPS & UPS real time quotes and are based on weight and destination. Standard delivery time is 1-3 business days from date shipped, but may take longer.  Most domestic orders are received within 1 week of purchase.

International 

We currently offer USPS First Class Mail & UPS Worldwide Expedited Shipping. Prices are calculated using USPS & UPS real time quotes and are based on weight and destination.

USPS First Class Mail

Standard delivery time  for USPS First Class is 7-10 business days from date shipped, but may take longer. As of now, USPS does not offer delivery confirmation or tracking for international shipments, however a customs number is available through the customs form. Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery.

Please Note* The use of UPS is strongly encouraged for all International orders; Flat Rate (First Class Mail) delivery is not guaranteed and is at the risk of the buyer. Unfortunately ONLY NY INC. will not be responsible for replacing lost, delayed, damaged or stolen packages shipped via First Class Mail.

UPS Worldwide Expedited

Standard delivery time for UPS Worldwide Expedited is 3-4 business days from date shipped, but may take longer.

Disclaimer: ONLY NY INC or ONLYNY.COM is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact info@onlyny.com if you have any questions.

Shipping Restrictions

Please note* At this time we are not able to ship to Europe.

Return & Exchange Policy

All sales are final. No refunds accepted, no returns honored. Size exchanges and significantly factory defective items are accepted for exchange within 7 days from which shipment is received. We require that customers notify info@onlyny.com of any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition with printed receipts. Exchanges are not available for any product after 7 days.

Please note: all sale items purchased through discount code are FINAL SALE, not eligible for return or exchange

Product Information

Most ONLY NY INC products displayed on ONLYNY.COM are available in select stores in the United States and around the world while supplies last. In some cases, merchandise displayed for sale may not be available in stores. The prices displayed at ONLYNY.COM are quoted in U.S. Dollars and are valid and effective only in the United States.

Product Availability

Although availability may be indicated on ONLYNY.COM, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. 

Purchase for Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the ONLYNY.COM. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Sizing

All items are measured in inches. Width is measured from pit to pit (where sleeve opening meets body). Length is measured from High Point Shoulder (HPS) where the shoulder meets the neck opening to the hem (bottom of the garment). Please use the below chart for reference.

 

Inaccuracy Disclaimer

From time to time there may be information on ONLYNY.COM that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Disclaimer 

ONLYNY.COM and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.  You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that ONLYNY.COM shall not be liable for any damages of any kind related to your use of this site.