Shipping/Returns

Domestic U.S. orders typically ship within 1-3 business days. International orders typically ship within 3-5 business days unless otherwise noted on the product page. All orders ship from Austin, Texas.

Delivery estimates shown at checkout begin after processing and are not guaranteed. Warehouse or carrier delays may occasionally extend these timeframes.

Estimated U.S. transit times:

• UPS Ground: 1-5 business days
• UPS 2nd Day Air: 2 business days
• USPS Priority Mail: 1-3 business days
• USPS Ground Advantage: 2-5 business days

Made-to-order and pre-order products follow the estimated shipping timeframe listed on their product pages.

We do not currently offer same-day shipping. Expedited options, such as UPS 2nd Day Air, may be available at checkout depending on the destination and order.

Expedited delivery estimates do not include order-processing time.

Contact info@onlyny.com as soon as possible. Address-change requests are not guaranteed until a member of our team confirms that the change has been processed.

Only NY is not responsible for orders lost because an incorrect shipping address was provided. Please verify your information before completing your purchase, especially when using Apple Pay, Shop Pay, or another payment method with a saved address.

If an incorrectly addressed package is returned to our warehouse, we will contact you and permit one reshipment after confirming your address. If the reshipment also cannot be delivered, we will refund the merchandise cost, excluding shipping charges.

International orders cannot be changed after they are placed.

Shipping charges are calculated using the package weight and dimensions, the items ordered, and the delivery destination. Your final shipping cost will be displayed at checkout.

Posters ship separately from other products and may incur a separate shipping charge.

Available international destinations are determined by Global-e and will appear in the country selector or during checkout.

We are currently unable to ship to Europe due to legal restrictions. The shipping and billing countries must match for international orders.

No. In-store pickup is not currently available for online orders. All website orders are shipped to the address provided at checkout.

Yes. To ship to a P.O. box, select an available USPS shipping method at checkout. UPS cannot deliver to P.O. boxes.

We will email your tracking information once your order ships. You can also view your order status through your account's Order History or visit the Track Order page.

Domestic tracking information may take up to 48 hours to update after you receive your shipping confirmation.

If tracking has not updated after 48 hours, contact the carrier or email info@onlyny.com.

First, check around the delivery location and ask household members, neighbors, building staff, or the local carrier whether they accepted the package.

If you purchased Route Package Protection, you may file a Route claim beginning five calendar days after the package was marked delivered. Claims must be filed within 30 calendar days of the delivery scan.

If you did not purchase Route protection, contact the shipping carrier for assistance and email info@onlyny.com with your order number.

Global-e is our international checkout and shipping partner. International orders are placed through Global-e and then shipped from our Austin warehouse. By placing an international order, you authorize Global-e to import the merchandise on your behalf.

Estimated delivery after shipment:

• Standard international delivery: 12-15 business days, delivered by a local carrier
• Express international delivery: 3-6 business days, delivered by DHL

Shipping charges are calculated at checkout. Duties and taxes are collected in advance for most destinations. The shipping and billing countries must match.

Made-to-order and pre-order products are not ready to ship at the time of purchase. The estimated shipping timeframe will be listed on the applicable product page and may change because of production or supplier delays.

When an order contains both in-stock and pre-order products, the entire order will ship when the pre-order product becomes available unless otherwise noted. Place separate orders if you want the in-stock merchandise to ship sooner. Bundled products cannot be shipped separately.

Payment is collected when the order is placed. Made-to-order and pre-order products are final sale and cannot be canceled, returned, refunded, or exchanged.

Route Package Protection is an optional checkout service that can help cover an order if it is lost, stolen, or damaged in transit.

If you purchased Route protection, use the Route Claims Portal to report a shipping issue. You will need your store order number or Route ID and the email address associated with the order.

Eligible items may be returned or exchanged within 30 days of delivery. Returns must be initiated through the appropriate Returns Portal.

Returned merchandise must be unworn, unused, and in its original condition, with all packaging and hangtags intact. Returns that are worn, damaged, altered, or missing their original packaging or tags may be refused.

Customers are responsible for return-shipping costs unless the return is the result of an incorrect, defective, or damaged item. Original shipping charges are non-refundable.

The following items cannot be returned or exchanged:

• Items marked Final Sale
• Sale items
• Items purchased using a discount code
• Custom or personalized products, including books with personalized messages
• Made-to-order and pre-order products

Please review the product page and order details carefully before completing your purchase.

Visit our Domestic Returns Portal and follow the instructions to select your eligible items and generate a return-shipping label.

The cost of the return label will be deducted from your refund unless the return is the result of an incorrect, defective, or damaged item.

Once your return is received, inspected, and approved, the eligible merchandise value will be refunded to your original payment method. Original shipping charges are non-refundable.

Visit our International Returns Portal and follow the instructions to select your eligible items and generate a return-shipping label.

Customers are responsible for international return-shipping costs. Once your return is received, inspected, and approved, the eligible merchandise value will be refunded to your original payment method. Original shipping charges are non-refundable.

Duties and customs charges collected at checkout cannot be refunded by Only NY. Contact your local customs authority to determine whether those charges may be eligible for reimbursement.

Returns are normally inspected and processed within 5-7 business days after arriving at our warehouse. We will email you when your return has been received and again when it has been approved or declined.

After approval, the refund will be issued to your original payment method. Your bank or credit-card provider may require an additional 5-10 business days to post the refund to your account.

No. Online purchases cannot be returned or exchanged at an Only NY retail store. All online returns must be initiated through the appropriate Returns Portal and mailed to the address provided on the return label.