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FAQ

Processing Time

Generally, orders are processed and shipped within 1-2 business days. However, please allow up to 8 business days which an occur during high volume order periods.

All orders are shipped from New York City and delivery time is based on shipping method chosen by customer.

Order Tracking

You will automatically be emailed tracking once your package is shipped by our warehouse team. If you haven’t received tracking please reach out to info@onlyny.com.

Domestic Shipping Options

We currently offer UPS Ground, and UPS 2nd Day.

International Shipping Options

We currently offer USPS Priority Mail International and UPS Worldwide Expedited Shipping. Some of these services offer customers the ability to pay taxes and duties at checkout.

International Delivery Times

International delivery typically takes 4-10 days from date shipped. However, some international shipments can take up to 4 weeks depending on local carriers and location.

European/UK Shipping

Currently, none of the Only NY products are available to be delivered to Europe/UK due to legal restrictions. Please visit us at one of New York City stores.

Missing Package

Please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after 24 hours, please contact us!

Exchanges & Returns

Please reach out to us via our Returns page to instantly request a return.

Full priced items purchased from our site are eligible for a full refund or exchange if returned within 14 days of purchase.

For all domestic customers (within the United States), a prepaid return shipping label will be provided at no charge to return your merchandise. For all international customers, return shipping costs will not be covered.

Collaborations/Partnerships

Please reach out to us at info@onlyny.com with an introduction.

Careers & Internships

Please refer to our Careers page for available LinkedIn job postings.

Get In Touch

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