FAQ's

FAQ's

Who manufacturers your hats and/or apparel?

Our manufacturing sources are confidential.  Sorry, we do not share this information.

Do you have a flagship store?

Yes, our flagship store located in the Lower East Side of Manhattan at 176 Stanton St. You can find more information here.

Why don't you ship to Europe?

Unfortunately at this time we are not able to ship the ONLY NY label to Europe. However, we are launching a dedicated EU label scheduled to release Fall/Winter 2016. To be notified of the launch please sign up here.

How long will it take for my online order to arrive?

Domestic (USA) orders generally take 1 week or less to arrive from date purchased. International orders generally take 5 - 10 business days to arrive but can take up to 3-4 weeks in some extreme cases. Please review our Ordering Terms page for more details.

Can I exchange an item I have bought online?

Yes, we allow size exchanges and exchanges on defective or damaged goods. If you would like to exchange an item, please contact us through our contact form and be sure to select "Customer Service" and provide your Order # in the appropriate field. From there we will reply with return instructions.

Do you have a size chart?

Yes, sizing info is located under the "Sizing" tab on individual product pages. Sizing is in inches.

I am interested in carrying ONLY NY in my store, how can I setup a wholesale account?

Please email us at info@onlyny.com and include your store info, years in business, photo(s), website (if available), and your general brand stock list and we will get back to you as soon as possible.

Will ONLY NY sponsor me?

At this time we are not offering sponsorships.